Conflict in the workplace cost company money. Studies show that 24-60% from management time and energy is spent dealing with anger. There is no doubt that this leads to increased stress among employees, hampered performance and absenteeism, which, in the ends reflects in decreased productivity. Furthermore, if you were thinking that employee’s skills and motivation are the main reasons for performance problems, well, researchers estimate that strained relationships between employees have the most significant part of reason (65%).
The reasons conflicts might appear into an organization are various. So are the effects of “rudeness and incivility” over the business. In this respect I have presented below the findings of a survey conducted by Harvard Business School on several thousand U.S. managers and employees engaged in conflicts: Continue reading ‘Conflict resolution for increased productivity’
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